What Sets Our Management Apart
Kahana Management specializes exclusively in individual apartments and small residential properties in New York City. We manage condo and co-op units, townhouses and brownstones across Manhattan, Brooklyn and Queens.
Our operations are designed specifically for small-property ownership. Unlike hybrid firms that manage large buildings alongside individual units, we focus on workflows, decision-making, and oversight that reflect the realities of single apartments and townhouses.
We provide full-service management, including in-house leasing, rent collection, maintenance coordination, lease renewals, owner reporting, and NYC compliance. Owners have real-time access to a secure portal to track activity and financials.
Our systems combine standardized procedures with modern technology, including AI-assisted maintenance triage and tracking, while our team maintains 24/7 oversight through defined after-hours escalation protocols.
This focused structure allows us to manage properties efficiently, apply judgment where needed, and protect owner interests in situations where one-size-fits-all management often falls short.
A Focused Management Model
We focus exclusively on individual apartments and townhouses, including small residential buildings. Many property management firms either avoid smaller properties altogether or operate a hybrid model where the same team manages large co-op buildings alongside individual units and brownstones. In practice, those two types of management are very different.
Large buildings rely on board-driven processes, long timelines, and institutional decision-making. Small properties require faster response, direct owner involvement, and nuanced judgment around rent, maintenance, and tenant issues. Combining both under the same operational structure is often inefficient and leads to misaligned priorities.
Our portfolio is intentionally structured so that our systems, workflows, and attention are aligned with the realities of small-property ownership.
Standardized Procedures, Applied Consistently
While every property is different, our procedures are standardized across our entire portfolio. This ensures consistency, accountability, and clarity for both owners and tenants.
We use defined workflows for:
- Rent collection and follow-up
- Maintenance intake, prioritization, and tracking
- Lease renewals and documentation
- Owner communication and reporting
- Regulatory and compliance-related tasks
Standardization allows us to manage efficiently, while experience allows us to know when a situation requires judgment beyond a checklist.
Technology That Supports Transparency
We use DoorLoop as our property management platform, which allows owners to access a secure portal with real-time information about their property.
Technology supports transparency and organization, but it does not replace oversight. Systems handle structure; our team handles decisions.
Maintenance Handling With Oversight
Maintenance issues are logged, tracked, and prioritized through our management system to ensure nothing falls through the cracks. However, not every issue is treated the same.
Part of effective property management is understanding:
- when an issue requires immediate escalation
- when coordination and timing matter more than speed
- when a practical solution protects the owner better than a rigid response
This balance between systems and judgment is especially important in NYC, where delays, access issues, and regulatory considerations are common.
Availability and Escalation
We maintain continuous oversight of active issues through defined escalation protocols. Urgent matters are addressed appropriately, even outside standard business hours, while non-urgent issues are handled methodically to avoid unnecessary cost or disruption.
This approach allows us to remain responsive without creating chaos or overreaction.
Why This Works for Small Property Owners
Our model is intentionally designed for owners who:
- own one or a few units
- manage property remotely or part-time
- want professional oversight without institutional bureaucracy
- value judgment, communication, and follow-through
By focusing exclusively on individual apartments and small residential properties, we avoid the conflicts and inefficiencies that often arise in high-volume, mixed-focus management firms.